Terms & Conditions

1. About us

ScuffIQ Ltd ("ScuffIQ", "we", "us", "our") is a mobile smart repair company registered in England and Wales. We provide scratch, scuff, bumper, and alloy wheel repair services across North London, Hertfordshire, and Essex.

Contact: hello@scuffiq.com

2. Quotes and pricing

All quotes provided through our website — including AI-generated estimates based on photos — are indicative only and do not constitute a binding offer.

• A firm, confirmed price will be provided by a ScuffIQ technician after reviewing your photos and, where necessary, inspecting the vehicle in person
• The final price may differ from the AI estimate depending on the actual extent of damage seen in person
• Prices quoted are for the specific damage described. Any additional damage found at the time of repair may be quoted separately
• All prices are inclusive of VAT where applicable

3. Bookings and appointments

A booking is confirmed only when ScuffIQ has explicitly confirmed the appointment date, time, and price in writing (by email or message).

• We will make every effort to attend appointments on time. Occasionally delays may occur due to traffic or previous jobs running over — we will notify you as soon as possible if this happens
• You must ensure the vehicle is accessible and in a suitable location for repair at the agreed time
• Adequate space, daylight, and shelter from rain are required for smart repair work. We reserve the right to reschedule if conditions are unsuitable

4. Cancellations and rescheduling

• You may cancel or reschedule an appointment at no charge with at least 24 hours' notice
• Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to £50
• ScuffIQ reserves the right to cancel or reschedule appointments due to adverse weather, vehicle unsuitability, or circumstances beyond our control. No cancellation fee will be charged in these cases

5. Payment

• Payment is due on completion of the repair unless otherwise agreed in writing
• We accept bank transfer, card payment, and cash
• Full payment must be received before the vehicle is returned to the customer
• ScuffIQ reserves the right to pursue unpaid invoices through appropriate legal channels

6. Our guarantee

We take pride in the quality of our work. All repairs carried out by ScuffIQ are covered by a 3-month workmanship guarantee, subject to the following:

• The guarantee covers defects in the repair work itself (e.g. paint peeling, colour mismatch developing after the repair)
• It does not cover new damage, accidental damage, or deterioration caused by misuse, car washes, or environmental factors after the repair
• Claims under the guarantee must be reported to us within the 3-month period by emailing hello@scuffiq.com

7. Limitations of smart repair

Smart repair (SMART = Small to Medium Area Repair Technology) is designed for localised cosmetic damage. Please be aware:

• Smart repair is not suitable for structural damage, large panel deformations, or damage requiring a full panel respray
• Colour matching is performed to a high standard but a perfect match cannot be guaranteed on all vehicles, particularly those with metallic, pearlescent, or aged paintwork
• We will advise you prior to carrying out any repair if we believe the damage is outside the scope of smart repair

8. Liability

ScuffIQ is fully insured. In the unlikely event of damage caused by our technicians during a repair, we will take responsibility and remedy the issue at no cost to you.

ScuffIQ's liability is limited to the cost of the repair service provided. We are not liable for:

• Any loss of use of the vehicle
• Pre-existing damage not disclosed or noticed at the time of repair
• Consequential or indirect losses

Nothing in these terms limits our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

9. Your responsibilities

• You must ensure you are the registered keeper or have the owner's permission to authorise repairs to the vehicle
• You must disclose all known damage relevant to the repair at the time of booking
• The vehicle must be clean and dry in the area to be repaired prior to our arrival
• You or an authorised adult must be available to inspect and sign off the completed repair

10. Website use

The AI quote tool on our website uses artificial intelligence to provide indicative repair estimates based on photos. These estimates are provided for guidance only and are not guaranteed to reflect the final price.

You must not misuse our website or submit false, misleading, or fraudulent information. We reserve the right to refuse service to anyone who does so.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after an update constitutes your acceptance of the revised terms.

13. Contact